I HAVE A QUERY REGARDING MY
TICKETS, WHO SHOULD I SPEAK TO?
For any questions you may have with
regards to your tickets, you’ll need to
Gigantic: 0115 807 7900
IS THIS CONCERT SEATED AND
Yes, this is a fully seated outdoor
concert. Please be aware that people
may stand around you. The ground
may be slightly uneven in parts, so we
recommend wearing suitable footwear.
IF IT RAINS, WILL THE CONCERT
STILL GO AHEAD?
Yes, the concert will go ahead in the
rain so please come prepared. Concerts
are only ever cancelled if the weather
conditions make it dangerous.
CAN I BRING AN UMBRELLA?
Umbrellas are not permitted.
CAN I BRING A CAMERA?
Domestic Cameras are permitted.
However, ones with a detachable
lens are not. No Flash photography is
CAN I BRING FOOD AND DRINK?
Food and Drink is not permitted.
However, people with special dietary
requirements can be accommodated
alongside a doctor’s note.
You may bring in 1 sealed bottled of
water per person max 500ml. There
will be a selection of hot and cold food
stalls available to choose from inside
the venue grounds.
HOW DO I GET THERE?
Belvoir Castle, Grantham, NG32 1PE
WHERE IS THE NEAREST CAR PARK?
There will be paid car parking available
on site. To book tickets in advance
please click on the link below. Advance
tickets are £10 plus fees and on the day
parking is £20.
Car parks will open at 3pm on the day
of the show.
To book car park tickets please visit
IS THERE A PICK UP AND DROP OFF
Yes, please follow the yellow traffic
signage for directions. Please note
the directions will change during the
evening to allow for the smooth flow of
traffic leaving the event.
I HAVE A BLUE BADGE, WHERE CAN I
There will be a designated area for blue
badge holders within the car park with
limited availability. We suggest booking
as early as possible to secure a space.
To book disabled car park tickets please
WILL THERE BE ACCESSIBLE TOILET
Yes, accessible toilet facilities will be
provided with in the concert area.
IS THERE A DEDICATED
Yes. There will be a raised, accessible,
platform suitable for wheelchair users.
You can purchase tickets from
www.ticketmaster.co.uk or call
0800 988 4440
IS THERE SUITABLE SEATING FOR
PEOPLE WHO REQUIRE BETTER ACCESS?
Call Ticketmaster Accessible Line on
0800 988 4440
Nearest train stations Bottesford
(4.5 miles), Elton & Orston (6 miles)
and Grantham (8 miles)
WHAT TIME DO GATES OPEN?
Gates will open at 5pm
WHEN WILL THE SHOW START?
Entertainment should be expected to
begin from 7pm, however please note
that this is always subject to change.
WHAT TIME SHOULD THE SHOW FINISH?
The performance should finish no later
WHERE WILL I COLLECT MY TICKETS
There will be an on-site Box Office
situated within the Venue grounds
clearly signposted from the entrance to
WHAT TIME CAN I COLLECT MY
The Venue Box Office will be open from
2pm. (Please note that times are subject
to change. Keep checking back for
CAN I PURCHASE TICKETS ON THE DAY?
If there is availability, yes, tickets
can be purchased on the day of the
performance from 2pm from the Venue
CAN I HAVE A REFUND OR EXCHANGE
ON MY TICKETS?
We regret that we cannot exchange,
refund or transfer tickets unless the
event in question has been cancelled
or rescheduled. This is part of the
purchase policy you agree to when
IF IN THE UNFORTUNATE CIRCUMSTANCE
THE PERFORMANCE IS CANCELLED,
HOW DO I OBTAIN A REFUND?
All necessary information will be
displayed across all social media sites
and the Cuffe and Taylor website
detailing what steps to follow. Please
allow 24-48 hours for this information.
CAN I SEE A SEATING PLAN?
Yes, seating plans are available